FAQ's

WHAT EXACTLY DO WE DO?

We buy/sell screen-used movie-props, and original wardrobe pieces from classic Hollywood movies. In addition, we provide expert appraisals on collectible entertainment-related items. 


WHERE IS OUR COMPANY LOCATION?

We have secured storage facilities in Minnesota.


DO WE HAVE A PHYSICAL STOREFRONT OR SHOWROOM?

We do not. Everything we sell is strictly sold online.  


IS EVERYTHING WE SELL ORIGINAL?

No. We also sell replica movie-related merchandise through a product licensing agreement with Factory Entertainment. Beyond this, absolutely everything we sell listed as "original" has been 100% professionally authenticated as genuine with verifiable paperwork, a Certificate of Authenticity (COA), high resolution screen-captures accurately matching their applicable movie, and/or all of the above. 

As a disclaimer, we have a zero tolerance for unethical Business practices, and anyone who approaches us with fraudulent merchandise will immediately be reported to the police. You will also be blacklisted from ever doing business with us. Period.  


HOW DO WE KNOW AN ITEM IS GENUINE? 

Each piece we sell come from top industry professionals, astute collectors, respected film studios, and well known Prop-Masters. We also verify authenticity with tireless expert research. 


DO WE BUY COLLECTIONS?

Yes, we do purchase individual and full collections. You can email collections for sale here: moviehouseprops@outlook.com


IS OUR ONLINE CHECKOUT SAFE?

Yes, all payment transactions made from our online store is fully guaranteed, trusted, safe, and protected by several built-in fraud filters, including Signified, then processed via PayPal (though other payment arrangements can be made if PayPal's not offered in specific countries).  


DO WE OFFER PAYMENT PLANS? 

Yes, we do offer an interest-free payment plan, and require a 25% non-refundable down payment on your credit card. Once paid, we allow six months to pay your balance off. Once paid, we'll ship your item to you.

If at anytime you decide to cancel your plan during the six month holding period, any funds in your account beyond the initial non-refundable 25% deposit will be refunded, or can be used towards store credit. The 25% deposit is absolutely non-refundable and non-transferable to other products.

For more information about our payment plans, or to set one up, please contact us at 763-412-0771, or moviehouseprops@outlook.com. 


SHIPPING COSTS AND DELIVERY METHOD? 

Our preferred method of shipment is FedEx, but ship via the US Postal service if preferred. We insure every order we ship, and provide a tracking number for each delivery. We want nothing more than a safe and secure delivery to our customers.  

Please note Postal services outside the US differ from US Postal services, and we are not   responsible for lost, stolen, or damaged merchandise shipped outside the US Postal service's tracking system.

All shipping fees are the responsibility of the customer. Any taxes, duties, or other import fees charged by a country outside the US is also the customer's responsibility.


DO WE CHARGE SALES TAX?

With exception to wardrobe pieces not accompanying jewelry, we are are required to charge a Minnesota Sales Tax of 6.875 on everything we sell. If a wardrobe piece does include any type of jewelry, the 6.875% tax rate will be applied.  


DO WE CONSIGN ITEMS?

We do, but only original items (no replicas please). Also, given the high volume of submissions received, and our successful track record for quickly selling our consigned items, we are very selective what to accept. 

That being said, please call us at 763-412-0771, or you can email your submission to: moviehouseprops@outlook.com


PRODUCT RETURNS?

Considering the type of items we sell (original Hollywood collectibles), all sales are final. However, depending on unique circumstances, exceptions may be honored.